Sales Operations Communication Administrator

This role is to oversee sales‑led communications with our retailers and between key internal departments with the H&I Sales team. This will include working with information on key digital platforms ensuring it is accurate, putting together information for mailouts, and working with a multitude of teams, including Sales Operations Planning, Organised Play, and other Sales Channels.

• Communications to customers and sales team
• Resolution of supply and demand issues
• Provide Sales Analysis as required
• Support fulfilment of Organised Play programmes to deadline
• Deliver consistently high standards of customer service
• Support the sales team to achieve their sales targets and provide excellent customer service to customers
• Working closely with the Creative Team Leader and wider marketing team to analyze and enhance external communications to H&I and other relevant customers

• Collating information for mailout from Purchasing, Sales, Marketing & Inventory; ensuring that information is clear and correct
• Generating information for mailouts, based on the current need of the business
• Working with the Creative Team to ensure good quality communication.
• Accurate communications to customers & colleagues
• Fulfilment of event material to deadline
• Ensuring event and customer data is recorded accurately
• Collaborating with Purchasing, Sales, the Organised Play team and Retailers to ensure OP activities
• Develop creative solutions for enhancements to product listings to maximise key products and deliver great immersive experiences
• Use data to spot opportunities for digital user journey improvements
• Any other support required by the sales team
• Always exhibits the correct behaviours as well as delivering the required results
• Ad hoc requirements supporting Sales Operations team on data uploads and reports

• Attention to detail
• Good written communication skills
• Good Excel skills
• Ability to work calmly under pressure
• Team player but happy to work independently
• Good organisational skills and ability to spot potential problems and suggest solutions
• A natural curiosity for digital marketing and improving current practices; this is a sales support team that encourages curiosity and the execution of new ideas
• Awareness of modern design processes and an understanding of web and mobile platforms
• Always exhibits the correct behaviours as well as delivering the required results
• Knowledge of customer communications
• Previous CRM management
• Good working knowledge of SAP processes, queries and reports
• Able to use DTW accurately to upload orders as required.
• Experience working with insight in a B2C business where insight drives decisions
• Experience in B2C product / FMCG / retail an advantage
• Previous experience in a data analytics or data focused marketing position

Why join asmodee?

We offer an opportunity to learn and develop in a growing company working with wonderful people and products. In addition to a competitive salary, you will receive a great benefits package including 24 days holiday, rising with service (+ bank holidays) and staff discount on all our products! We offer a hybrid working environment, offering flexibility to balance work and life.

Our purpose is Bringing People Together. To us that means all kinds of people, no matter their perceived differences. We strive to create a workplace where everyone feels empowered to show up as their full and authentic selves. asmodee is committed to ensuring equal opportunities and fairness of treatment in the workplace for all employees and job applicants. Our aim is to provide a working environment where everyone is treated with respect and dignity.