Senior Business Analyst - Business Solutions

Job

From identifying opportunities for automation to managing software implementations and improving financial and operational systems, this role offers broad responsibility across business transformation. You'll work closely with technical teams and senior stakeholders to deliver solutions that support efficiency, reporting and business performance.

• Lead business transformation initiatives from initial discovery and business case development through to implementation.
• Work with Governance Services and wider business teams to identify opportunities for systems and process improvements.
• Gather, analyse and document business and technical requirements.
• Facilitate stakeholder workshops and map current and future operational processes.
• Prepare business cases, functional specifications, user stories and acceptance criteria.
• Act as a key liaison between business stakeholders, technology teams and external suppliers.
• Translate operational requirements into practical technology and automation solutions.
• Oversee software implementations, workflow improvements and system enhancement projects.
• Manage project risks, issues, assumptions and dependencies, escalating concerns appropriately.
• Coordinate User Acceptance Testing, including test planning, execution and stakeholder feedback.
• Support change management, staff training and the adoption of new systems and processes.
• Monitor project outcomes using performance indicators, user feedback and post-implementation reviews.
• Identify opportunities to improve financial and operational systems, including reporting, billing and accounting processes.
• Explore emerging technologies, AI and automation tools to support operational efficiency.
• Maintain effective relationships with stakeholders and ensure projects deliver measurable business value.

The ideal candidate will have at least 5 years' experience within trust, corporate, governance, fund administration, fiduciary or professional services, together with proven experience leading business analysis and technology-enabled transformation projects. You'll have a good understanding of financial and operational systems, accounting principles, reporting, billing and general ledger processes, alongside strong requirements gathering, process mapping and project delivery skills. Excellent analytical, communication and stakeholder management abilities are essential, with experience working across Agile, Waterfall or hybrid methodologies.

A relevant degree or equivalent practical experience is expected, while qualifications such as PRINCE2, AgilePM, IIBA, PMI-ACP or CSM would be advantageous. You'll be commercially aware, proactive and confident translating business requirements into effective technology solutions.