Night Customer Service

Night Customer Service Assistant

Swansea, £13.10ph, Temporary, 4 nights on 4 nights off

Looking for a temporary role where every night is different? Join our client as Night Customer Service Assistant and be the calm, friendly, and reliable presence the residents depend on within this student accommodation.

What You’ll Do

Be the welcoming face of the building overnight based on front desk reception
Handle resident enquiries by phone, email, and in person
Keep clear logs and ensure smooth morning handovers
Support with complaints, payments, and deliveries
Set up and tidy social spaces and assist with evening events
Respond confidently to incidents and follow safety procedures
Manage maintenance requests and general admin
Support international applicants and schedule daytime viewings
Promote a safe, compliant environment
Encourage open reporting of issues
Handle all data responsibly (GDPR)
What You Bring

Experience in fast-paced customer service (student accommodation/hotel/hospitality ideal)

Experience of working nights
Great communication skills
Confident with IT and Microsoft Office
Calm, friendly, proactive, and reliable
Positive “can‑do” attitude and flexible approach
Inclusive and approachable
Apply now for consideration

(ritzrecempbus)