Customer Experience Lead - Welsh & Escalations
Job in
Swansea, Swansea County, SA1, Wales, UK
Listed on 2026-07-27
Listing for:
Dŵr Cymru Welsh Water
Full Time
position Listed on 2026-07-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Dŵr Cymru Welsh Water is seeking a Customer Care Advisor in Swansea to deliver world-class service across channels, handle enquiries, complaints, and regulatory requests, and ensure fair outcomes while complying with policies.
You will collaborate with Welsh Water units, support C-MeX/B-MeX, and analyse data to drive improvements, with a strong emphasis on Welsh language communication and stakeholder management.
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