Customer Service Assistant

Customer Service Assistant

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Do you enjoy helping people and making a real difference at the first point of contact? We’re looking for Customer Service Assistants to join our friendly and supportive Customer Service team at Beacon.

You’ll be the first point of contact for our residents and customers. Working collaboratively with colleagues across Housing services, you’ll aim to resolve queries at the first opportunity, ensuring a consistent, high-quality service every time.

This role suits someone who is customer-focused, organised and comfortable working in a fast-paced environment. You’ll be confident using digital systems, able to handle a range of enquiries sensitively, and motivated to continuously improve the way services are delivered.

Based at our Swansea Head Office with hybrid working, we offer a range of working patterns, a supportive culture, and the chance to be part of an organisation committed to creating better places for people and the planet