Senior Product Designer

Trusted House sitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel.

Here at Trusted House sitters, we’re on a mission to make travel work better for pets, for their people, and for the global community of animal lovers who look after them. We’ve got big plans on becoming the world’s most-loved travel solution for pet people. We’ve built something pretty special: a trusted place where pet owners and sitters connect to keep pets happy at home while their humans explore the world.

We’ve already grown into a global community with members in over 140 countries, a product people genuinely love, and a team of more than 100 brilliant humans powering it all.

But we’re only just getting started. Our goal? To grow to 1 million members and make Trusted House sitters the world’s most‑loved travel solution for pet people.

At the moment, a sit starts every two minutes somewhere on the planet. We want that to be every single minute and we know the only way we’ll get there is with the right people in the right roles.

The right people in the right roles will shape our future. So, here’s the big question:
Could that be you?

As a Senior Product Designer, you’ll shape how potential customers discover, understand, and convert into paying members of Trusted House sitters. We’re looking for a seasoned Senior Product Designer with a proven track record in designing high-converting acquisition and onboarding experiences that drive registration growth and payment conversion. You’ll own the critical entry moments of the customer journey – from initial landing through registration, onboarding, and first payment – across both web and mobile platforms.

Working closely with UX research, product, marketing, and development teams, you’ll design experiences that build trust, communicate value clearly, and convert registrations into active paying members.

• Own end-to-end design for acquisition and onboarding across web and mobile, from first touch through registration and first payment. You’ll drive design across multiple customer touchpoints, from new mobile app flows and lifecycle nudges (email, push) to high-converting landing pages and web-based onboarding experiences.
• Design and optimise registration and onboarding experiences to reduce friction, improve conversion, and clearly communicate value and trust.
• Balance commercial goals with user-centric principles, ensuring transparency, confidence, and long-term member satisfaction.
• Partner closely with product, engineering, and commercial teams to shape strategy from acquisition through retention.
• Partner closely with the CRO Manager to co-lead and execute a robust experimentation roadmap across all acquisition and onboarding flows, driving the definition of hypotheses, success metrics, and ensuring design quality throughout.
• Evolve our experimentation practice, enabling rapid testing of pricing, propositions, and pre/post-purchase experiences.
• Translate quantitative and qualitative insights into impactful product experiences that drive revenue and engagement.
• Plan and conduct user research to validate ideas, reduce risk, and inform design decisions.
• Contribute to and evolve the design system with evidence-based, customer-centric patterns.

• 5+ years of product design experience with a strong focus on acquisition, onboarding and conversion in fast-paced environments.
• Strong portfolio demonstrating user-centred design and clearly demonstrated examples of how you’ve contributed to measurable business impact.
• Exceptional visual and interaction design skills, demonstrating meticulous attention to detail, high-quality craft, and flawless execution.
• Demonstrated experience generating and communicating problem-statements, and hypotheses to drive solutions and optimisations.
• Proven ability to frame complex challenges into clear problem statements and actionable hypotheses that lead to effective solutions and optimisations.
• A strong conceptual understanding of different experimentation methods and the ability to make decisions about how best to test design hypotheses.
• Strong storytelling and communication skills, particularly around…