Senior Designer

Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We’ve built a community of designers and researchers to support the public sector's growing demand for a design-led approach to service delivery.

Senior Designers at Made Tech are senior specialists in their design discipline(s). In this case, we’re looking for a well-rounded, expert practitioner across a range of design disciplines, including UX Design, Interaction Design, Product Design, and Service Design who is also able to coach and mentor other designers within the Interaction and Service Design discipline at Made Tech. Success in this role means working as an expert practitioner to deliver positive outcomes.

• Responsible to a Lead Designer
• Hands-on design to assure the successful design and delivery of public services through technology.
• Acts as an subject matter expert, facilitating the design process and communicating design decisions to teams and setting expectations with stakeholders.
• Takes an active role in the Service and Interaction Design community, leading on (as appropriate), developing, and sharing good practice.
• Actively supports retention, hiring, and team quality
• Mentoring and coaching within the design community.

• Able to develop new and novel approaches to highly complex design challenges, based on fundamental design principles.
• An expert practitioner in leading design tools, including but not limited to Figma, the  prototyping kit, and Adobe InDesign.
• Advocate for the Interaction and Service Design practice internally and externally.
• Able to coach and mentor others, and define the interaction and service design standards which others will apply.
• Influences the organisation, clients, partners and peers on the contribution of interaction and service design.
• Develop a wide breadth of knowledge across the industry or business.

• Work is often self-initiated. Able to define an approach from first principles, and propose alternative ways to deliver.
• Fully responsible for meeting their objectives on an engagement.

• Understand the relationship between interaction and service design, other disciplines, and wider client organisational requirements.
• Defines what ‘good’ design looks like on an engagement, enabling and holding others to account for producing high quality outputs and deliverables
• Establish milestones and have a significant role in the assignment of tasks and/or responsibilities. Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget.
• Supports client collaboration throughout all stages of work. Ensures users’ needs are met consistently through each work stage.

• Comfortable with owning a problem and are committed to seeing it through to resolution
• Actively look to deliver a positive outcome, even if they can’t personally do it

• Always willing to learn and develop

• Give feedback often
• Understand that a balance of positive and constructive feedback is the most effective way to work
• Comfortable having difficult conversation

• Create a shared understanding of problems to solve and ideas to test
• Make things real through storytelling and uncovering the ‘why’
• Caring about design enough to make sure everyone can use public services
• Make use of the Made Tech playbooks where they exist and support their development
• Make public services simple to explain, understand, and use by removing unnecessary complexity and keeping designs focused on creating positive outcomes for people and society.

• Introduce good habits for sharing and improving design work into teams.

• Support the hiring and onboarding of designers (contract and permanent)
• Help define Made Tech design principles through delivering effective public services
• Represent and advocate for…