Operations Manager - Mexico & LATAM

On average it takes 5 minutes to apply for this role.

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique!

Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by.

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As an Operations Manager, your role will be responsible for driving the operational delivery of the market. This includes the delivery of operational goals to meet and exceed the company objectives and targets at a local market level. You will be required to have an up to date, operational understanding of regulatory, compliance, and licensing information relevant to your market. You will work with multiple teams and stakeholders across the business to support consistent and effective strategies being implemented in Mexico and LATAM.

As part of your role, your responsibilities will include:

• Drive operational goals and KPIs for the market to meet and exceed the regions strategy and objectives
• Drive the implementation and evaluation of effective operational strategies to deliver growth and success in Mexico and LATAM
• Monitor and analyse Mexico and LATAM KPIs and metrics, while reacting quickly to under performance and optimise activity

• Analyse, evaluate and adjust key operational touch points throughout a customer’s journey and lifecycle
• Implement technical changes and optimisations to ensure a top-of-the-line customer experience
• Always stay up to date on banking products enhancements, new banking methods and execute necessary changes or improvements
• Analyse customer experience insights and implement changes
• Liaise with the customer support team, High Value Customer program and help to improve the customer experience
• Work closely with the Risk, Fraud and Customer Service Teams to ensure a tailored and localised customer service experience

• Generate and present operational performance reviews of the region to stakeholders and the wider team
• Facilitate and ensure good flow of necessary information and results across multiple teams and stakeholders
• Assist the Mexico and LATAM team with agreeing and implementing efficient internal reporting processes between departments to ensure good flow of necessary information and results across multiple teams and stakeholders

• Stay on top of Compliance and regulatory movements for the region and work closely with the Compliance team to ensure our policies and processes are always up-to-date
• Work closely with the central teams to ensure Responsible Gaming and AML/SOW rules are adhered
• Work closely with the central teams to ensure Customer Verification rules and commercial objectives are considered – from KYC through to SOW/SOF

• Work…