Universal Credit Centre - Coach

If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.

Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?

If so, we are looking for people like you who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.

If you’ve got a background giving great customer service, the chances are you’ll be brilliant in this role.

The Work Coach role is rewarding and wide-ranging. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis.

Some of the main activities are set out below:

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Making sure your customers get any additional support and advice needed to help them access our services
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Working independently to manage your caseload.

Please note, your role will be based full-time in a Jobcentre.

The ability to speak Welsh is always welcomed for roles based in Wales.

• Great pension with 28.97% employer pension contributions.
• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part-time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest‑free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Click apply now for more information and to apply.