Switchboard Operator

Welcome to Swansea Bay University Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.

Swansea Bay University Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.

Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We are looking for additional switchboard staff to join our team in Swansea.

At the moment, we have an opening for three 37.5-hour per week roles.

Your duties will include operation of a computer based switchboard console, monitoring and responding to a variety of alarms and emergency conditions. There will also be some administration duties involved with the day to day running of a busy switchboard.

Candidates for the post should have previous experience of working in a fast paced customer focused environment. Ideally candidates will have experience operating a telephone switchboard, however full training will be provided.

Good communications skills, attention to detail and the ability to work as part of a team are essential. Experience of working in a similar, fast paced environment would be an advantage.

Successful candidates will be required to work days, evenings, nights and bank holidays, and must be flexible to the needs of the service and be prepared to attend at short notice.

We welcome informal enquiries regarding this role. Candidates are encouraged to visit the department prior to submitting their application.

As the first point of contact for the telecommunication service of the Swansea Bay UHB, operators are responsible for providing a responsive and efficient switchboard / information service 24/7 to all service users

To develop and maintain an understanding of the organisations functions including departments working practices and medical terminology to ensure accurate connection and assistance to callers

Respond to all Medical Emergency calls, activating Emergency procedures in accordance with Health Board Policies & Procedures and following the departmental recording and reporting process.

Respond to Alarms, initiating Emergency procedures in accordance with Health Board Policies & Procedures, applying departmental recording and reporting process.

Respond to Major Incident alerts, activating Major Incident Procedures in accordance with the HB and Hospital Major Incident Plans.

The ability to speak Welsh is essential for this post.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

• Educated to Vocational Level 3 or able to demonstrate the equivalent level of knowledge skills and experience
• Knowledge of Switchboard processes, polices and information systems in order to deal with a range of routine and non-routine activities.

• NVQ or equivalent in Call Handling or Customer Services