Collection agent

A
- Eddyfi, 3 Clos Llyn Cwm, Swansea, Swansea (City of), United Kingdom

Posted Tuesday, August 18, 2026 at 4:00 AM

As a Collection Agent you play a key role in the company’s financial health. As a true business partner, you actively contribute to managing the risk associated with accounts receivable by analyzing customer creditworthiness, assessing credit risks, and implementing effective collection strategies. Through your rigor, analytical mindset, and proactive approach, you help minimize losses, support sales, and optimize the organization’s financial performance.

At Eddyfi Technologies, we are proud to push the boundaries of innovation to support the industries the world depends on every day . From energy and transportation to infrastructure and beyond , our technologies help protect critical assets, preserve the environment , and ultimately save lives .

As a world- renowned company , we are behind some of the most advanced systems in the world — delivering cutting-edge solutions in eddy current and ultrasonic testing , remote monitoring, nuclear steam generators , automated vision systems , and robotics . And this is only the beginning .

If you are passionate about your field and want your work to have a real impact, we would love to hear from you .

• We are customer-focused and place our customers at the heart of everything we do.
• We innovate thoughtfully , developing practical , forward-looking solutions that address real-world challenges and protect what matters most .
• We are reliable and accountable : we do what we say we are going to do. We take ownership of our actions and deliver high- quality results with integrity , consistency , and transparency .
• We are stronger together and committed to creating an inclusive environment where every voice is heard , respected , and supported .
• Collaborating with experts dedicated to innovation in an environment that values diversity of perspectives, backgrounds, and experiences ;
• Joining an organization that values commitment, initiative, and collaboration to achieve shared goals;
• Working within a growing company that encourages learning, curiosity, and respectful challenge;
• Being supported through equitable , transparent, and fair practices;
• Contributing to meaningful projects that create lasting impact.

• Manage a portfolio of customer accounts by branch or region ;
• Ensure customer follow-ups related to payments, account openings, missing information, applied credits, and disputes;
• Carry out collection calls and follow-ups by phone and email, including notices, account statements, and invoice copies;
• Collaborate with internal and external teams, managers, and customer service for the follow-up of payments, disputed invoices, pending orders, and customer files;
• Build and maintain strong business relationships with customers , branches, and representatives ;
• Release orders and advance orders in accordance with internal policies and authority levels ;
• Review , assign , and approve credit limits and margins according to established policies ;
• Resolve disputes, reconcile accounts, maintain customer files, and identify billing issues;
• Prepare the required documentation for collection agencies , bad debts , EDC, and Coface, including claims and follow- ups with credit insurers ;
• Produce required reports ( including aging reports), complete new customer profiles, and perform any other related tasks .

• You have a minimum of 5 years of experience in collections and credit analysis , ideally in a distribution or manufacturing environment ;
• You have solid experience in the commercial and industrial sectors ;
• You excel in negotiation , persuasion, and achieving objectives;
• You demonstrate strong analytical , organizational , and priority management skills ;
• You have excellent interpersonal skills , enabling you to build trusted relationships with various internal and external business partners and to act as a credible business partner ;
• You demonstrate a strong team spirit and sense of collaboration;
• Resourcefulness , autonomy , and the ability to find…