Assistant Practice Manager

We have an opportunity for the role of Assistant Practice Manager based in Meddygfa Minafon, one of 6 Health Board Managed Practices.

We are seeking an organised, proactive Assistant Practice Manager to support the smooth running of our busy GP practice. Working closely with the Practice Manager and wider multidisciplinary team, you will help ensure the delivery of safe, efficient and patient-centred services in line with NHS Wales standards.

You will oversee day-to-day administrative operations, support staff coordination, maintain high-quality patient access, and contribute to practice governance, compliance and service improvement activity. The role also involves supporting digital systems, workforce planning, and responding to operational issues as they arise.

This is a key leadership role for someone with excellent communication skills, strong organisational abilities, and a commitment to the NHS Wales values of compassion, teamwork, and continuous improvement.

In this role, you will support the day-to-day management of the practice, ensuring smooth and efficient administrative operations. Key duties include supervising administrative and reception teams, coordinating admin and clinical staffing rotas and workload, maintaining high standards of patient access and communication, and supporting compliance with NHS Wales policies and governance requirements. You will assist with managing performance data, supporting digital systems, contributing to service improvement projects, and helping resolve operational challenges as they arise.

The postholder will also deputise for the Practice Manager when required, providing leadership and continuity to ensure safe, high-quality patient care.

The ability to speak Welsh is desirable for this post;
English and/or Welsh speakers are equally welcome to apply.

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilitiesservices.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals:
  Bronglais Hospital in Aberystwyth;
  Glangwili Hospital in Carmarthen;
  Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals:
  Amman Valley and Llandovery hospitals in Carmarthenshire;
  Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres:
  Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

You will be able to find a full job description and person specification attached within the supporting documents.

Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 01/04/2026

• Diploma Level Qualification or equivalent experience - CPD
• Knowledge of legislative requirements
• Thorough understanding of a range of PC software e.g. Microsoft Office, Email, Intranet
• Understanding of clinical systems - Vision/EMIS

• Demonstrable experience of supporting, supervising and managing staff
• Demonstrable experience of organising and co-ordinating a range of complex plans simultaneously
• Experience of working within an NHS environment
• Advanced level or standard level of IT skills
• Experience of working within a primary care environment
• An understanding of quality improvement

• Welsh Speaker (Level
  1)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£31,516 to £38,364 a yearper annum (pro rata if part time)