Customer Service Executive Job Swansea area,Wales UK,HR/Recruitment

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care and the domiciliary care sector, from a network of offices across the UK.

We have recently been recognised for our fantastic business achievements across a number of awards:

Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
Highly commended for Skills Development – IOD Wales Awards 2024
Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
Finalists for Best Technology (Checks Direct) – Entre Conf Awards 2024
Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd’s Bank British Business Excellence Awards 2024
Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024

At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well-being, and work-life balance, we ensure our people feel supported and empowered to thrive.

We celebrate achievements, encourage creativity, and provide opportunities for advancement. In summary, our Impact Initiative makes sure you feel valued – with celebrations, wellbeing support, and chances to give back as a team.

Job Purpose:

To provide effective Customer Service and Support for Recruitment Consultants within the branch, including, client focused activities, fill bookings with quality staff that meet client requirements, administering recruitment and screening processes to support and maintain the candidate database, outbound & inbound phone activity to support branch KPI’s.

Please note that Welsh language is a requirement for this role.

Main Duties:

To build relationships with existing clients
Outbound & inbound client phone activity
Outbound and inbound candidate phone activity
Deal with quires from clients and candidates
Client & candidate weekly outbound timesheet confirmation
Candidates check in calls
Candidate evaluation calls
Attend Client and candidate facing events.
Take lead from the Recruitment Consultants/Branch Managers.
Engage with clients on social media platforms.
Creating external links to enhance the database of candidates.
To sell the benefits to candidates of registering with New Directions
To register candidates in locations onsite and offsite
Pre-vetting, interviewing, and completing follow up tasks to get candidates through New Directions compliance and activated speedily.
To contact on hold candidates and archived candidates to see if they are available to work for New Directions
To provide administrative support to the Branch
To complete Job Adverts and News Stories of the Branch
To fill bookings with appropriate members of staff and confirm with schools.
To send booking confirmations, profiles and any other appropriate documentation requested by the school.
Using New Directions systems and managing telephone activity effectively
Updating New Directions availability lists
Managing payroll processes and obtaining the managing timesheets
Calling referees and chasing up references including…


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