Product Manager

Summary of This Role

This role sits within the Core Processing team on Global Payments eCommerce payment gateway, simplifying payments for merchants acquired both by Global Payments and by third party acquirers. You will be part of a team managing features and functionality supporting card transaction processing across multiple regions, which is the core service that our customers depend on.

• Become a subject matter expert on card payments within the Global Payments eCommerce Gateway, enabling secure and compliant transaction processing.
• Bring product concepts through the defined product development lifecycle, understand the need and identify available options to meet that need, and gather information so that each concept can be prioritised appropriately.
• Work on multiple projects and programs, with a focus on analysis of business and user needs, and documentation of requirements with reference to technical specifications.
• Collaborate with Agile development teams in multiple regions, and colleagues in other business areas across the world, answering any questions arising during development.
• Conduct investigation into simple to medium problems, support issue/problem resolution, implementation, notification, and post-implementation support to minimise stakeholder impact.
• Support go to market and training activities, communicate product capabilities to stakeholders in product, marketing, customer operations and sales.

Minimum Qualifications

• Bachelor's degree in a technology or business field, or comparable training and experience.
• Minimum 2-3 years of experience in a Product Management role.
• Experience of working within a technology, software or payments environment.

Preferred Qualifications

• Desirable but not essential:
• Scrum Product Owner certification
• Business Analyst certification (e.g. CCBA, CBAP, BCS, International Diploma in Business Analysis)
• Experience in document preparation, solutions design, programming language fundamentals.

• Skills / Knowledge - Excellent problem solving and critical thinking skills, and ability to break down complex problems into manageable components. Having ownership of a product area, applies knowledge to meet goals, maintain relationships, and work within cross-functional teams.
• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
• Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Facilitation and Negotiation - Demonstrates the ability to stay on task and attain results, maintain scope, and negotiate between differing goals to arrive at consensus within time frames given.
• Communication - Strong written and verbal communication skills, able to dig into problems and articulate them clearly and succinctly. Able to communicate with audiences with different levels of technical and commercial knowledge, tailoring the message to provide information that will be understood.