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Sr Administrator; Support & Operations

Job in Swansea, Swansea County, SA1, Wales, UK
Listing for: HCL Technologies Limited
Full Time position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Job Description & How to Apply Below
Position: Sr Administrator (Support & Operations)

To offer advanced technical support, troubleshooting, and root cause analysis to ensure positive customer feedback.

Key Responsibilities
  • Adhere to quality standards, regulatory requirements, and company policies.
  • Provide support for complex incidents escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
  • Work on value‑adding activities such as knowledge base update & management, train freshers, and coach analysts.
  • Resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations and security posture.
  • Ensure positive customer experience and CSAT through first call resolution, minimized rejected resolutions / reopened cases, and mitigation of security threats.
  • At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

    HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

    Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

    Benefits
    • Industry‑benchmarked compensation
    • Best‑in‑class healthcare benefits
    • Personal time off
    • Maternity and paternity benefits
    • Access to skills / higher education programs/resources
    • Discounts on products and services via Benefit Box
    • Participation in CSR programs and living life with a purpose
    • Opportunities to grow and advance your career

    Note
    :
    The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not all.

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