IT Field Engineer

Are you an experienced IT Field Engineer looking to support the technical functionality of the NHS? We have an urgent need for a Field Service Engineer to respond to tickets raised by our NHS Clients and provide assistance to users with issues their IT infrastructure. This will include tasks such as building and imaging new devices, installing new kit, repairing devices, laptops, desktops, printers, etc.

This role involves regular travel to client sites across Norfolk and Suffolk, so applicants must be based within or close to these areas to support daily site visits. In addition, you will occasionally be required to attend our Huntingdon office to collect and return equipment.

• Break fix support of IT equipment on the users’ sites
• Build and image devices
• Testing kit prior to installation and handing over to the users
• Provide second line support
• Carry out project tasks as required to support additional project work
• Accurately assess time to complete tasks in order to follow standard project processes and procedures
• Be aware of the relevant SLA structure and respond, fix or elevate according to the limits set out within that structure
• Manage tickets on the ITSM tool, Cherwell, to ensure tickets are managed efficiently
• Maintain operational and user procedures to ensure the Team Leader is informed of progress

• Demonstrable experience of working as a Field Engineer providing 2nd level support
• Knowledge to be able to identify problems and fix accordingly
• Experience with in a customer support environment and working to tight deadlines
• Ability to travel to customer sites frequently to manage the workload

• Experience of File/Print Clusters
• Enterprise level thin client environments
• Messaging systems
• Accreditation to MCP level or equivalent
• Diploma in Computer Sciences

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Although this role is advertised as full‑time, we support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Employment Type: Full-time, Permanent

Location: Norfolk / Suffolk

Security Clearance Level: DBS

Internal Recruiter: R achel

Salary: Up to £37,000 per annum depending upon experience and development needs

Benefits: 25 days annual leave with the choice to buy additional days, life assurance and pension

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting‑edge technologies and our teams’ expertise, in‑depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey? We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.