Customer Success Engineer - APJ

Git Lab is an open‑core software company that develops the most comprehensive AI‑powered Dev Sec Ops  Platform, used by more than 100,000 organizations.

Our mission is to enable everyone to contribute to and co‑create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress.

Our platform unites teams and organizations, breaking down barriers and redefining what’s possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.

Git Lab is where careers accelerate, innovation flourishes, and every voice is valued. Our high‑performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co‑create the future with us as we build technology that transforms how the world develops software.

As a Customer Success Engineer, you’ll expand your impact by partnering with Git Lab’s customers across APJ to help them get measurable value from Git Lab through technical guidance and proactive enablement.
This role is ideal for a developer or systems engineer looking to transition into customer success while leveraging your deep technical expertise in Dev Sec Ops  and cloud technologies. You’ll serve as a trusted technical advisor, partnering with customers over Zoom and email to improve adoption, and apply Dev Sec Ops  best practices across the software delivery lifecycle. Working closely with Account Executives and Renewals Managers, you’ll align technical recommendations to customer goals and help support renewals and expansion by demonstrating outcomes.

You’ll also contribute back to the broader Git Lab team by sharing learnings through documentation and enablement content, while mentoring colleagues and customers through complex technical challenges. This role is a strong fit for someone who enjoys solving complex technical problems, communicating clearly, and thriving in a remote, asynchronous environment—and is eager to grow, with strong mentorship and support from a collaborative team, into customer‑facial technical leadership.

• Providing on‑demand technical consultancy through Zoom calls and written support to help customers design and implement Git Lab solutions for their Dev Sec Ops  workflows
• Leading demos, and enablement sessions that drive measurable product adoption and value realization, supporting renewals and expansion across APJ

• Provide technical consultancy and solution guidance to customers through Zoom calls and written communication, helping them solve day‑to‑day challenges with Git Lab.
• Drive measurable customer value and product adoption that supports renewals and expansion, with a focus on the group across APJ.
• Deliver technical, architectural, and best‑practice guidance for Git Lab use cases across source code management, continuous integration and continuous delivery, Dev Sec Ops , and Agile planning.
• Partner closely with Account Executives and Renewals Managers to align technical recommendations to customer objectives and account plans.
• Plan and deliver customer workshops, demos, and enablement sessions to help teams adopt Git Lab effectively and confidently.
• Maintain and grow your specialty competency in Git Lab capabilities and relevant Dev Sec Ops  tooling, staying current on new product features and patterns.
• Contribute to scalable enablement by improving documentation and sharing knowledge through internal and external channels (for example, tutorials or technical content).
• Mentor and support colleagues and customers as they develop technical competency, fostering a culture of continuous learning and growth.
• Manage multiple customer engagements in parallel,…