Second Line Support Engineer, Veeqo

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.

Key job responsibilities:

• Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support and implementing workarounds where appropriate.
• Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution.
• Develop internal documentation to help the support team improve their technical knowledge and troubleshooting skills.

• Experience in technical support or software development
• Exceptional problem‑solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems.

• Bachelor's degree in computer science or equivalent
• Experience with programming/scripting (Batch, VB, Power Shell, Java, C#, Chef, Perl, Ruby, and/or PHP)
• Previous experience working in a Support Desk environment and utilizing associated Support Desk software and processes would be an advantage.

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.