Head of Product & Engineering

Dezrez Services Ltd is one of Wales’ most innovative and fast-growing technology companies, delivering market-leading software and legal solutions to the UK estate agency sector. We combine deep industry knowledge with a passion for technology to help agencies operate more efficiently, serve their clients better, and grow their businesses.

As we enter our next phase of growth – with AI and automation at the core of our strategy – we are looking for an exceptional leader to take ownership of both Product and Engineering, unifying these disciplines under a single, commercially driven vision.

This is a pivotal senior leadership position, reporting directly to the Managing Director. The Head of Product & Engineering will own the full lifecycle of our software products – from vision and roadmap through to delivery, quality and ongoing improvement.

You will lead a multi-disciplinary team of Product Owners and Engineers, fostering a high-performance culture that is data-driven, customer-focused and relentlessly committed to quality.

Critically, you will champion the adoption of AI tools and practices across both your teams and the wider business – not as a future ambition, but as a present-day driver of efficiency, quality and competitive advantage.

• Define and own the product vision, strategy and roadmap across the full portfolio, aligning with business objectives and commercial priorities
• Report to the Managing Director on roadmap progress versus actuals; provide monthly all-company product updates
• Track market trends and competitive dynamics, ensuring Dezrez remains ahead of the curve in proptech innovation
• Be a ruthless but transparent prioritiser – able to say ‘no’ with evidence, and explain trade-offs in terms stakeholders understand
• Manage both New Product Development (NPD) and Business As Usual (BAU) life cycles across the portfolio

• Own the software development lifecycle end-to-end, from requirements through architecture, delivery, release and maintenance
• Lead, mentor and line-manage a multi-discipline engineering team, fostering a culture of accountability and excellence
• Drive Agile/Scrum best practices, ensuring predictable, high-quality delivery increments at scale
• Maintain tight change control across release plans, with particular focus on cross-team dependencies
• Ensure architectural decisions are sound, scalable and future-proof, owning the back-office platform and system architecture
• Manage delivery risk proactively, balancing pace with quality and business impact

• Lead the organisation’s AI adoption strategy across Product and Engineering – identifying, evaluating and implementing AI tools that deliver measurable efficiency gains
• Embed AI-assisted development practices (e.g. Git Hub Copilot, code review automation, automated testing) into the engineering workflow to improve developer velocity and code quality
• Drive the use of AI in product discovery – including user research analysis, behavioural data modelling and intelligent prioritisation frameworks
• Explore and implement AI-powered features within Dezrez products that create tangible value for estate agency customers, keeping us at the forefront of proptech innovation
• Build internal capability and confidence in AI tools across the wider team, removing barriers to adoption and upskilling staff where needed
• Establish clear metrics to measure the ROI of AI initiatives.
• Stay at the leading edge of AI and machine learning developments relevant to our sector, acting as an internal champion and thought leader

• Act as the primary interface between Product, Engineering, and senior stakeholders including the MD, board and commercial teams
• Communicate strategy, roadmaps, dependencies and progress clearly and confidently at all levels of the organisation
  
  Work collaboratively with Sales, Marketing, Customer Success and Finance to ensure product investments are commercially grounded
• Lead user research, sense‑making, experience planning and design, ensuring solutions genuinely meet customer needs

• Coach and…