Internal IT – 2nd Line Systems Analyst

If you're a 2nd Line Analyst who enjoys problem-solving but wants to move closer to systems and automation
, this could be your next move.

At Sharp UK
, we’re offering an opportunity to step into a role where you’ll not only support users—but also get hands‑on with the platforms that power the business
, including Connect Wise and integrated systems
.

You’ll join our Internal IT Systems Team
, supporting colleagues across the UK and Europe while gaining exposure to key business systems and projects.

• Own and resolve 2nd line support tickets with a strong focus on user experience
• Provide support across internal systems including Connect Wise, Bright Gauge, Quote Werks, Exchequer and Propel
• Work closely with senior engineers to maintain, improve, and secure core platforms
• Support system performance, availability and upgrades
• Assist with automation, integrations, and continuous improvement initiatives
• Contribute to internal IT projects across a range of technologies
• Help produce reporting and management insights

Moving closer to systems and application support

Gaining exposure to Connect Wise and business‑critical platforms

Learning about automation, integrations, and APIs

Building skills that take you towards Systems Analyst / Application Specialist careers

• Around 18+ months in a 1st/2nd line role
• Strong customer focus and communication skills
• Experience with Microsoft 365 and Windows environments
  .
• A genuine interest in systems, integrations, and automation
• Basic knowledge of networking, security, or scripting (Power Shell desirable).
• Curiosity and a desire to move beyond service desk into systems

• Hands‑on experience with internal IT systems and platforms
• Exposure to Azure, automation tools, and system integrations
• The opportunity to develop into a Systems Analyst or Applications Specialist
• Involvement in projects, not just BAU support

• A 2nd Line Analyst feeling ready for the next step
• Someone who enjoys troubleshooting but wants more ownership and impact
• A tech enthusiast curious about how systems connect and businesses operate

If you're looking for a role that bridges the gap between support and systems
, we’d love to hear from you.