Disaster Recovery, Test and Maintenance Manager

Location: Wales

Vacancy Disaster Recovery, Test and Maintenance Manager Role  Directorate Finance and Corporate Services Team Service Delivery and Operations Location Flexible Grade/Salary range 09: £61,762 - £67,422 Working pattern Full time - 37 hours per week Working hours 37.00 Contract type Permanent Welsh Language level A1 - Beginner Closing date 12/07/2026 The role This role sits within the Service Delivery and Operations Team in NRW's Digital, Data and Technology (DDaT) department and carries overall accountability for Disaster Recovery, Testing and Maintenance across all DDaT services.

You will ensure that robust disaster recovery capability is in place, regularly exercised and aligned with organisational business continuity requirements. You will also oversee the development and delivery of a fit-for-purpose testing approach, using risk assessments to determine appropriate levels of assurance, and you will lead the planning and management of maintenance activities to ensure live services remain stable, secure and compliant with DDaT policy and process.

As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. There will be a requirement for you to attend our offices, but any required face to face meetings or training will be planned in advance. You will work a flexible shift pattern to cover service hours of 8am to 6pm, with occasional weekend working to meet business needs.

You will also participate in a time-specific rota to provide an Out of Hours ICT Service to an agreed level. To make an informal enquiry about this role, please contact Helen Hamer at Interviews will take place through Microsoft Teams

About us There's never been a more important time to join NRW (Natural Resources Wales) to make a real difference to the future of Wales' people and nature. We are focussed on making our services better and simpler for citizens, business and stakeholders of Wales. Established in 2013, NRW adopted a cloud first model without legacy technologies or migrations. Separated into sub-teams, we develop, manage and support a large Azure multi-region deployment supporting life preserving services for the nation 24x7.

With over 100 web applications, associated databases and API's, real-time environmental modelling, public alerting and reporting and IOT data collection of over 650 remote locations - interesting and exciting work with purpose is never far away. Our ambition is to grow more talent in data, digital and technology in Wales over the coming years. To do that, we are collaborating with specialist design and development partners to enhance capacity and skills for the coming years.

By creating blended teams of people from our own teams in NRW, and our delivery partners - we work collaboratively to shared goals and outcomes that deliver for the nation of Wales aligned to NRWs Digital and Corporate Strategy. What you will do Provide overall accountability for disaster recovery across DDaT services, ensuring recovery capability is in place, exercised regularly and aligned to organisational business continuity requirements Ensure that service recovery requirements are clearly defined, agreed and maintained across the estate, including RTO, RPO, recovery priority, key dependencies, and documented recovery arrangements aligned to business criticality.

Align DR, testing and maintenance services with the DDaT strategy Deliver DR, testing and maintenance services to DDaT customers to the levels agreed and within budget, delivering value to the business. Engaging promptly with DDaT commercial where services are not being delivered as expected. Maintain effective business relationships using service management functions at strategic, tactical and operational levels. Work with Project Managers, Product Team Managers and Service Managers (including Release Manager) to ensure the supportability, maintainability and DR capability of new services.

Provide operational, tactical and strategic management of the DR, testing and maintenance t team. Ensure DR, testing and maintenance team members…