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ITSM Practice Leader — Hybrid Drive Service Excellence
Job in
Swansea, Swansea County, SA1, Wales, UK
Listed on 2026-08-22
Listing for:
Driver and Vehicle Licensing Agency (DVLA)
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
DVLA is seeking an ITSM Practice Manager to lead a small, multi-skilled team delivering IT Service Management across a DVLA tower such as Drivers, Vehicles, or Core Services. You will oversee ITSM activities across related service and support functions, ensuring processes align with OLAs and SLAs and drive continual service improvement.
You will work with colleagues, stakeholders, and suppliers to underpin service delivery and performance, embedding industry best practices while guiding a
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