More jobs:
Service Desk Manager; Hybrid; Lead IT Support & Incident Mgmt
Job in
Swansea, Swansea County, SA1, Wales, UK
Listed on 2026-09-02
Listing for:
Driver and Vehicle Licensing Agency (DVLA)
Full Time
position Listed on 2026-09-02
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
DVLA in Swansea is recruiting a Service Desk Manager to lead a large team responsible for handling customer queries from internal and external sources, and for managing incidents across IT services.
You will set direction for service desk provision, develop policies and processes (incident, problem, access management, request fulfilment) and produce management reporting to support continuous service improvement, with a focus on SLAs and stakeholder engagement.
#J-18808-LjbffrNote that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×