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Senior IT Service Desk Lead - Hybrid, Career

Job in Swansea, Swansea County, SA1, Wales, UK
Listing for: Goaco Ltd
Full Time position
Listed on 2026-10-12
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 32000 - 48000 GBP Yearly GBP 32000.00 48000.00 YEAR
Job Description & How to Apply Below

Goaco Ltd is seeking a Senior Service Desk Analyst to provide 2nd and 3rd line support for internal users and managed customers. You will mentor juniors and help drive continuous service improvements across the team.

You will be involved in onboarding, device deployment, and supporting Microsoft 365 environments (Intune, Entra ) with Windows Server and AD administration. The role is hybrid (2 days on-site) across the UK, with opportunities to expand security-focused initiatives.

We are currently recruiting a Senior IT Service Desk Lead
- Hybrid, Career Growth for our team in United Kingdom.

Are you ready to take on the Senior IT Service Desk Lead
- Hybrid, Career Growth role at Goaco Ltd?

We would love to welcome a new Senior IT Service Desk Lead
- Hybrid, Career Growth to our team in United Kingdom.

Position Requirements
10+ Years work experience
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