Senior Service Desk Lead - Incident Mastery
Listed on 2026-10-19
-
IT/Tech
HelpDesk/Support, IT Support
Sword Group is seeking a Senior Service Desk Analyst to provide senior technical and operational capability within the Service Desk Operations function across Managed Services environments.
You will own incidents and requests, resolve or escalate complex issues, and guide peers to maintain high service quality and customer outcomes.
Location:
UK; strong ITIL, Service Now, and cross-team collaboration are essential.
Step into the Senior Service Desk Lead
- Incident Mastery role at Sword Group in United Kingdom and grow with us.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Service Desk Lead
- Incident Mastery role in the description above.
We appreciate your interest in this position.
Join Sword Group and contribute to our ongoing work.
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