Business Analyst Cloud; AWS​/AMS

Project description

Luxoft a DXC Technology Company is an established company focusing on consulting and implementation of complex projects in the financial and Insurance industry.

Together with the customer, we deliver top performance!

For one of our clients in the Insurance Segment, we are seeking an experienced Senior Business Analyst with specialized expertise in cloud operational processes AWS and AMS

• The Business Analyst is accountable for:
• Process Optimization & Model Design:
  Analyse, define, and document cloud operational processes, change management models, and operating frameworks, specifically tailored for AWS and AMS environments.
• Data-Driven Analysis:
  Apply strong analytical skills to synthesize complex datasets, identify operational bottlenecks, and present evidence-based recommendations to key stakeholders.
• Project Delivery & Leadership:
  Lead and support project delivery initiatives from discovery through deployment, ensuring align met with business goals and timelines.
• Stakeholder Management & Communication:
  Confidently communicate complex technical and operational concepts to both technical teams and executive-level non-technical audiences.
• Requirements Gathering:
  Conduct workshops, user interviews, and process mapping sessions to elicit clear, actionable functional and non-functional requirements.
• Change Management:
  Support team transitions to cloud-native operating models, ensuring smooth adoption of change controls and governance practices.

Must have

• Key
  
  Competencies:
• Cloud Operations Literacy:
  Understanding of AWS/AMS operational guardrails, incident/change management, and cloud migration impact.
• Evidence-Based Mindset:
  Ability to root problem-solving in facts, metrics, and quantitative evidence rather than assumptions.
• Stakeholder Influence:
  Confident and articulate in leading meetings, facilitating agreement, and managing client expectations.
  
  Qualifications & Requirements:
• Experience:
  
  Proven track record as a Business Analyst with direct exposure to cloud operational processes and IT service management (ITSM/ITIL).
• Cloud Expertise:
  Deep familiarity with cloud operating and change models (experience with AWS and AWS Managed Services / AMS is strongly preferred).
• Analytical Capability:
  High-level analytical mindset with demonstrated success in data and evidence-based decision-making.
• Language Proficiency:
  Fluent / Advanced level of English (written and spoken) with clear, confident presentation skills.
• Leadership & Delivery:
  Strong track record of taking initiative, leading project delivery work streams, and collaborating cross-functionally.
• Tools & Methodologies:
  Experience with Agile/Scrum frameworks, process mapping tools (e.g., Lucidchart, Visio), and tracking tools (e.g., Jira, Confluence).

Prior experience working with or within Aviva environments/projects is a strong plus, but not obligatory