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Senior Business Consultant
Job in
Swansea, Swansea County, SA1, Wales, UK
Listed on 2026-10-29
Listing for:
Consult
Full Time
position Listed on 2026-10-29
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
Senior Business Consultant
Location: UK/EU, Remote
Rate: GBP 300 (Inside IR35)
Certifications: CSA, CAD, CIS: ITSM, SPM
Need min of 6-8 years of hands-on experience with ITSM & SPM functionalities along with custom apps, portal & catalog development.
Facilitate the definition and alignment of current processes toward improvement and recommended Service Now best practices together with Customer process owners, key Customer sponsors and stakeholders. Advise the Product Owner(s) throughout the Engagement in story creation and refinement, ranking, adherence to the desired
process outcomes, and future roadmap plans.
- 5+ years of Business Process and Consulting experience, Demonstrated experience leading Service Now process implementation and improvement engagements. Proven experience analyzing and recommending strategies based on desired business outcomes and priorities, and associated industry experience
- Demonstrated experience with Agile Methodology
- ITIL Foundation Certification, Service Now System Admin, Now Create Certified, Service Now Product Implementation Certified
- Working on a customised instance of SPM, providing technical guidance to Customer and their chosen Dev Partner (offshore) on how to achieve business outcomes and highlighting where the requirements deviate from the OOTB configuration and best practices and flagging any associated risks and issues.
- Reporting requirements - able to build customised reports , again calling out any associated risks with the requirements and configuration.
Position Requirements
10+ Years
work experience
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