Senior Calypso Support Analyst

Location:

Spain;
Portugal;
Poland;
Canada; UK;
Ireland;
Sweden Work type:
Hybrid Seniority:
Senior Primary skill:
Calypso Posted:
The Calypso Support Analyst provides day-to-day application support for the Calypso trading and risk platform, ensuring system stability, timely issue resolution, and effective collaboration with front office, middle office, back office, and technology teams. The role blends technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.

Responsibilities Provide production support for the Calypso platform across trading, risk, settlements, and accounting modules

Monitor batch jobs, scheduled tasks, interfaces, and system health via Calypso Scheduler and monitoring tools

Investigate and resolve incidents raised by business users within agreed SLAsTriage issues, perform root cause analysis, and escalate complex problems to support or development teams

Support users across trade capture, confirmations, settlements, cash management, and reporting workflows

Assist with end-of-day (EOD) and start-of-day (SOD) processes, including P&L, risk, and position reconciliation

Troubleshoot pricing, valuation, and market data issues in coordination with quants and market data teams

Support asset classes such as FX, Rates, Credit, MM, and Derivatives (as applicable)
Write and execute SQL queries (Oracle/Sybase) to investigate data issues

Review and interpret Calypso logs, engine outputs, and Java stack traces

Support interface issues involving upstream/downstream systems (e.g., Murex, Swift, GL, risk engines)
Assist with deployments, patch installations, environment refreshes, and user access management

As a Senior on the team, you will be expected to mentor and support junior resources

RequirementsA minimum of 3 years of experience as Calypso Support Analyst Hands on Calypso application knowledge

Experience of incident and problem management

Excellent stakeholder management skills

Open to relocation/business travel

We offer

Private Healthcare Package Pension Employee  Assistance Programme Enhanced Maternity policy

Group Life Protection Benefit Give as You Earn Cycle to Work Scheme Employee Referral Bonus Scheme Diversity Networks Access to a range of skills and certifications

Competitive compensation depending on experience and skills

Variety of projects within one company

Being a part of a project following engineering excellence standards

Individual career path and professional growth opportunities

Internal events and communities

Flexible work hours

We gather like-minded people:

Top tech minds driving innovation in AI, cloud and digital platform modernization

Supportive team and agile, startup-like culture

Hybrid by design mode and opportunity to work remotely within Poland Chance to work abroad for up to 60 days annually

Business-driven relocation opportunities

We provide growth opportunities:

Career development programs

Thought leadership, mentoring, soft skills and well-being programs

Certification (Anthropic, Gemini, GCP, Azure, AWS)
English classes

We cover it all:

Stable pay Participation in the Employee Stock Purchase Plan with a 15% discount

Benefits package (health insurance, multisport, shopping vouchers)
Referral bonuses up to $2,000

Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more Corporate, social and well-being events

Please, note:

Benefits listed above are available to employees only

We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually

We will reach out to selected candidates exclusively

Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
Life and AD&D Insurance (Company Paid)
Employee Assistance Program (Company Paid)
Telehealth (Company Paid)
Short-term Disability (Company Paid)
Long-Term Disability Paid Time Off (including vacation and sick days)
Registered Retirement Savings Plan (RRSP) with Company match

Maternity/Parental/Adoption Leave Top-up Employee Stock Purchase Program Critical Illness Insurance Employee Discounts Unlimited access to Linked In learning solutions

Extensive Private Healthcare Package Pension Employee  Assistance Programme Employee Referral Bonus Scheme Diversity Networks Access to a range of skills and certifications