IT Field Engineer

On site across England and Wales (expensed travel and hotels for stop over if required)

As an IT Field Engineer, your primary duty will be to provide engineering solutions in at any of the business’s sites in the UK. Field engineers serve as the bridge between the central IT Helpdesk and the staff and customers at the sites, helping to investigate and resolve problems whilst creating and maintaining positive professional relationships. As well as helping with the deployment of new systems and equipment, you will also need to investigate voice and data issues, working with the rest of the IT Team to maintain and repair the infrastructure whilst helping the workforce to perform their daily duties with the minimum of disruption.

• Install, configure, and test new hardware, software, or machinery on sites. The business will be deploying the following systems in the next six months;
• 8x8 VoIP will be rolled out across all sites.
• Uninterruptable Power Supplies will be installed across all sites to ensure that there is continuity of Voice & IP services in the event of a power loss.
• Removal of old PBX equipment and handsets for WEE disposal.

• Perform preventative maintenance and troubleshoot complex technical issues, from mechanical breakdowns to network failures.
• Collaborate with project teams to resolve technical issues and ensure project goals are met.

• Provide on-site training and guidance to users.

• Create detailed reports on site conditions, assist with planning, project progress and resolved issues.
• Undertake any duties allocated by the Service Desk Manager to support the organisation including installation of new equipment, configuration changes and replacement of faulty equipment.