D365 CE Functional Consultant

Are you a hands-on Dynamics 365 CE Functional Consultant who enjoys working closely with stakeholders, shaping business requirements, and delivering solutions to a high standard?

We're looking for a well-rounded D365 CE professional who combines strong Functional Consulting expertise with Business Analysis capabilities and a solid understanding of QA/Testing processes. This is an opportunity to play a key role across the full project lifecycle, helping organisations maximise their investment in Microsoft Dynamics 365 Customer Engagement and the Power Platform.

• Lead requirements gathering workshops with business stakeholders
• Analyse and document business processes, functional requirements, user stories, and acceptance criteria
• Translate business requirements into scalable Dynamics 365 CE solutions
• Configure and support D365 CE modules, including Sales, Customer Service, Marketing, and/or Field Service
• Work closely with Solution Architects, Developers, and Project Managers throughout delivery
• Support solution design and provide functional expertise during implementation projects
• Create functional specifications, process maps, and solution documentation
• Develop and execute test scripts, test scenarios, and UAT plans
• Coordinate and support User Acceptance Testing (UAT)
• Identify, document, and track defects through to resolution
• Deliver end-user training and provide post-go-live support

• Proven experience as a Dynamics 365 CE Functional Consultant
• Strong Business Analysis skills with experience gathering and documenting requirements
• Hands-on configuration experience across one or more D365 CE modules
• Experience facilitating workshops with business and technical stakeholders
• Strong understanding of Agile delivery methodologies
• Experience creating user stories, process flows, and functional design documentation
• Exposure to QA, System Testing, Integration Testing, and User Acceptance Testing
• Excellent communication and stakeholder management skills
• Ability to work independently and manage multiple priorities
• Experience with Power Platform (Power Apps, Power Automate, Power BI)
• Microsoft certifications within Dynamics 365 or Power Platform
• Experience working within Consultancy, Microsoft Partner, or End User environments
• Knowledge of Azure Dev Ops for managing requirements and testing activities
• Experience across multiple industries and transformation programmes

• Opportunity to work on enterprise-scale Dynamics 365 transformation programmes
• Exposure to the latest Microsoft technologies and Power Platform solutions
• Collaborative and supportive project environment
• Strong career development and certification opportunities
• Flexible working arrangements