Personal Injury Claims Handler

Personal Injury Claims Handler at ERS

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ERS is the UK's leading specialist motor insurer with an A+ rating. We understand that for many, motor insurance is more than a necessity—it's vital for their passion or livelihood. Standard insurance often doesn't cut it. That's why we partner exclusively with motor insurance brokers to tackle the toughest risks and create tailored products that meet their customers' unique needs.

Looking to accelerate your career? Join our vibrant Personal Injury team as a Case Handler! Be the driving force behind resolving claims with precision, fairness, and efficiency. Deliver exceptional service, investigate causation, and negotiate settlement. With access to expert technical training and a clear path to handling complex personal injury cases, your journey to professional growth starts here—are you ready?

Our group thrives on four core values:
Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish.

• Adhere to Pre and Post Litigation Procedures:
  Ensure compliance with all relevant procedures throughout the life of a claim, aiming for effective and economical case conclusions.
• Claims Validation:
  Cross-check claims details to ensure they align with our records.
• Underwriting Scrutiny:
  Vigilantly identify and refer any questionable underwriting for further review.
• Establish Loss Circumstances:
  Clearly ascertain the circumstances surrounding any loss and conduct appropriate liability enquiries.
• Validate Accounts and Authorize Payments:
  Confirm the accuracy of accounts and fee notes before authorizing payments.
• Maintain Accurate Estimates:
  Keep precise estimates updated throughout the life of the claim, adjusting where necessary.

• Legal Environment
  
  Experience:
  
  Experience working in a legal setting an advantage.
• Interpersonal
  
  Skills:
  
  Strong skills in building and maintaining relationships.
• Articulate and Numerate:
  Highly articulate with strong numerical abilities.
• Customer Service Focus: A commitment to delivering first-class customer service.
• Organizational Abilities:
  Highly organised with an innate ability to prioritise and deliver effectively.

• Competitive Benchmarked Salary:
  Ensuring fair compensation aligned with industry standards.
• Generous Holiday Allowance: 25 days of holiday each year.
• Discretionary Bonus Scheme:
  Rewarding exceptional performance.
• Employee Assistance Programme:
  Providing support for personal and professional challenges.
• Annual Holiday Buy:
  Option to purchase up to 3 additional days of holiday.
• Salary Sacrifice Benefits:
  Tax-efficient ways to access additional benefits.
• Annual Benefits Reviews:
  Regular evaluations to ensure the best offerings.
• Professional Development:
  Support for your Professional Qualifications, we’re committed to your professional growth and will support you every step of the way.

We welcome applications for both full time and part time positions.

A full job description can be seen here.