Practice Manager

Job Summary

Practice Manager Estuary Group Practice, Swansea

Due to retirement, we are seeking an experienced and motivated Practice Manager to provide strategic leadership and operational oversight across all aspects of the practice. The successful candidate will ensure the practice meets its agreed aims and objectives within a profitable, efficient, safe and effective working environment. You will play a pivotal role in the delivery of high quality patient services, ensuring robust governance, smooth day to day operations, and a consistently patient centred approach.

You will also oversee financial management, resource planning and regulatory compliance, ensuring the practice continues to thrive within an evolving NHS landscape.

• Provide strong visible leadership to clinical and non clinical teams.
• Manage the day to day running of the practice, ensuring safe efficient and high quality service delivery.
• Oversee financial processes including budgeting forecasting and monitoring expenditure.
• Ensure compliance with all statutory contractual requirements including information governance health safety and Welsh regulatory standards.
• Lead on workforce planning recruitment HR processes and staff development.
• Maintain and develop practice policies procedures and governance frameworks.
• Support the delivery of enhanced services and practice development initiatives.
• Work collaboratively with partners clinicians cluster colleagues and external stakeholders.
• Drive continuous improvement innovation and adaptability in response to NHS targets and service changes.
• Ensure effective use of IT systems and digital tools to support operational efficiency.
• Provide functional management of all salaried clinical and administrative staff.
• Ensure staff implement a consistent practice wide approach to the management of all patient services.
• Act as an instrumental member of the general practice team contributing to strategic and operational decision making.
• Manage recruitment processes including advertising interviews pre employment checks and induction training.
• Lead workforce planning develop implement and embed an effective succession plan.
• Oversee disciplinary and grievance processes ensuring fair resolution.
• Ensure compliance with HR legislation and employment standards.
• Ensure all staff receive appropriate training to perform their roles effectively.
• Implement and maintain a comprehensive staff development plan and training record.
• Review and update job descriptions and person specifications regularly to ensure legal compliance and role clarity.
• Identify and deliver team training where required.
• Undertake all mandatory training and ensure staff do the same.
• Manage financial operations including budgets bank accounts accounting systems and petty cash.
• Work with the Partners to maximise income and reduce expenditure.
• Maintain effective liaison with the practice accountant ensuring accurate year end accounts.
• Ensure the organisation has appropriate insurance cover.
• Manage procurement of equipment supplies and services.
• Manage external service contracts (e.g. cleaning gardening window cleaning).
• Support the management team in compiling practice reports and contributing to the practice development plan.
• Guide the team to achieve QOF targets working closely with nursing and administrative leads.
• Develop implement and embed an effective Business Continuity Plan.
• Implement systems to ensure compliance with Healthcare Inspectorate Wales regulations and standards.
• Lead the management of the clinical system ensuring compliance with the Data Protection Act UK GDPR.
• Monitor and disseminate safety alerts and other relevant information.
• Ensure compliance with Welsh safeguarding legislation and practice policies for both adults and children.
• Manage the patient complaints process and ensure staff understand the complaints procedure.
• Maintain a clean tidy and effective working environment.
• Oversee the response to and resolution of local IT issues.
• Promote and encourage the use of patient online services.
• Manage the premises ensuring compliance with health and safety legislation.
• Undertake risk assessments ensure staff awareness and deliver mandatory risk management training.
• Maintain effective working relationships with external stakeholders contractors and partner organisations including Swansea Bay University Health Board and Llwchwr Cluster.

• Experience of managing multidisciplinary teams.
• NHS or general practice experience.
• Experience of performance management including appraisal writing staff development and disciplinary procedures.
• Understanding of Health and Safety requirements.
• HR understanding and experience.
• Experience of chairing meetings producing agendas and minutes.
• Excellent communication skills written oral and presenting.
• Proven leadership skills.
• Competent in the use of MS Office products.
• Ability to prioritise delegate and work to tight deadlines in a fast paced environment.
• Problem solver with the ability to process…