Shop Manager – Greggs Franchise- Chartwells Swansea University

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Contributory pension scheme Grow your career with our Career Pathways and My Learning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia,  and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Working 5 out of 7 days We're looking for an experienced, motivated and commercially focused Shop Manager to take ownership of the day-to-day performance of our Greggs franchise shop.

As Shop Manager, you'll be responsible for leading your team, driving operational standards and delivering strong commercial results. You'll set the tone for the shop, hold yourself and your team accountable, and ensure that every customer receives fast, friendly and consistently high-quality service. This is a hands-on management role where you'll lead from the front, develop your people and make sure standards are not only achieved, but maintained every day.

What you'll be doing No two days will be the same. You'll have full responsibility for driving the performance and standards of the shop, including:
Lead, manage and motivate the team to deliver excellent customer service, operational performance and commercial results. Set clear expectations and hold colleagues accountable for their performance, behaviour and standards. Drive a high-performance culture, recognising great performance while addressing underperformance quickly and effectively. Lead by example, demonstrating the standards, behaviours and customer service you expect from your team. Take ownership of shop standards, ensuring cleanliness, presentation, food quality, availability and customer service are consistently maintained.

Proactively monitor performance and take action to improve sales, service and operational results. Manage labour effectively, ensuring the shop is appropriately staffed while maintaining control of labour costs and productivity. Take responsibility for waste, stock management and stock availability, identifying trends and putting corrective actions in place. Recruit, onboard, train and develop colleagues, ensuring new and existing team members have the skills and confidence to perform at their best.

Conduct regular coaching, feedback and performance conversations, supporting colleagues to achieve their potential. Build a strong, engaged team where everyone understands their role and takes pride in their contribution. Maintain full compliance with food safety, health & safety, company procedures and audit requirements. Take ownership of internal and external audit performance, ensuring actions are completed and standards are consistently maintained.

Regularly review the shop, identify areas for improvement and drive continuous improvement rather than waiting for issues to arise. Ensure the shop is always clean, well-stocked, organised and welcoming. Roll up your sleeves and get involved in food preparation, serving customers and all areas of shop operation when required. Deal confidently with customer feedback and complaints, resolving issues professionally while protecting the reputation and standards of the business.

Communicate effectively with your team and senior management, providing clear updates on performance, opportunities and challenges. Ensure every shift is well planned, organised and set up for success. What makes a great Shop Manager? We're looking for someone who understands that great management is about more than simply running a shift. You'll be someone who takes ownership, sets high standards and makes things happen.

You will be:

A confident and inspiring leader who can motivate, coach and hold people accountable. Commercially aware, with a strong focus on sales, costs, productivity and profitability. Passionate about delivering consistently high standards. Proactive and solutions-focused, with the ability to identify problems and put effective actions in place. Comfortable having difficult conversations and managing performance when required. Organised, reliable and able…