Head of Helpline & Clinics

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension (for nursing roles only and subject to meeting eligibility criteria)
• life assurance cover at 3 x annual salary
• health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to Linked In Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

This is a significant senior clinical leadership opportunity at Dementia UK. You will lead our national Admiral Nurse Helpline and Clinics services, with accountability for their quality, performance and continued development as we grow the reach and impact of our specialist dementia support.

As Head of Helpline and Clinics, you will provide operational and professional leadership across a large, highly experienced remote team of Admiral Nurses working throughout the UK.Leading four Deputy Leads and a wider team of around 70 nurses, you will be accountable for services delivered through our award-winning Helpline, Live Chat and clinic services.

You will be a registered nurse with substantial experience of clinical operational management and leading large, complex clinical teams. You will understand what it takes to run high-quality, responsive, remote services at scale, balancing workforce planning, resources, budgets, governance and day-to-day operational demands while keeping the needs of families at the heart of decisions.

Alongside ensuring our services continue to deliver consistently high standards, you will look to the future. Working closely with the Deputy Director of Nursing Services, you will help drive our strategy, lead services through growth and change, and identify opportunities to continually improve how we support families affected by dementia.

Your leadership style will be as important as your operational experience. You will be a compassionate, inspirational and credible leader who listens, supports and empowers others. You will recognise and value the expertise within the team, while providing clear direction, making complex decisions and building on a culture of accountability, learning and development in which people can thrive.

You will bring strong knowledge of dementia care, experience of strategy and change management, and the confidence to influence and collaborate at a senior level. Forward-thinking and ambitious for our services, you will share our commitment to ensuring families affected by dementia can access high-quality specialist support when they need it.

If you are an experienced clinical leader who combines strong operational expertise with compassionate leadership and the ambition to develop services for the future, we would love to hear from you.

This role is subject to an Enhanced DBS check.

If you would like to find out more about the role, or have any queries, please get in touch with [email protected] .

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use…