Shift leader, Restaurant​/Food Service

McDonald's is one of the most recognized brands in the world, and at the core of that brand are our values:
Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are open to all.

As a Shift Manager, you will fulfill all shift work requirements by orienting, assisting, and coaching employees. You will ensure standards are met by adhering to production, productivity, quality, and customer service benchmarks. Your responsibilities include monitoring operations, reallocating resources, and solving operational issues.

You will work within a multi-million-pound restaurant, managing a team of 100 or more employees. You will be part of the management team driving your restaurant forward by building sales, increasing profitability, and delivering an outstanding customer experience.

This role is suitable for individuals with experience in managing and leading teams in retail, hospitality, business, or customer-focused environments. It involves working flexible shift patterns, including weekends and bank holidays, and is based in a restaurant setting.

Position Requirements:

• Display leadership and role model customer-focused behaviors to delight our customers.
• Deliver personalized service and connect with customers.
• Lead by example.
• Adapt to customer needs through your team.
• Answer customer queries, staying informed about our food and promotions.
• Use initiative, confidence, and problem-solving skills when interacting with colleagues and customers.
• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work various shifts, including breakfast, evenings, and overnight shifts (if operating 24 hours), gaining experience in all aspects of the business.

Benefits include: Holiday pay, Service Awards, Pension scheme enrollment, Meal allowance, Employee discounts on high street and online brands, and more.

Work hours that fit around your life and surprises.

Support for your wellbeing, including counseling, mental health support, life management, medical guidance, and resources.

Enjoy discounts on travel fares for staycations or trips abroad.

Your role will teach skills for life, whether full-time or part-time.

Employee meal discounts and discounts on groceries at major supermarkets.

Support for mental and emotional wellbeing and coping with life events.

Enjoy food from our menu during breaks and try the latest promotions.

Stay fit with discounts on gym memberships.

Our team members share their experiences:

• Crew Member: "There’s always support as you’re doing the role."
• Shift Leader: "You have the opportunity to develop and progress;
  McDonald’s has a great training program and has supported me to become a Shift Leader."
• Customer Experience Leader: "McDonald’s helps me do my job by letting me be myself."