Customer Experience Leader - England and Wales

Overview

McDonald's are one of the most recognized brands in the world, and the backbone of our brand is commitment to a set of core values:
Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. The Customer Experience Leader role is driven by a desire to continuously improve the customers’ experience and is at the heart of our business in the customer dining areas.

Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create ‘feel-good moments’ during their visit. You will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.

• Welcome customers into the restaurant and create feel-good moments during their visit.
• Work with the restaurant management team to suggest improvements to the customer service experience.
• Deliver an exceptional service standard as part of a fast-moving, high-energy team.
• Build rapport with customers and colleagues in a genuine and natural way; lift the mood of those around you and inspire others to improve their performance.
• Be responsive to the needs of others and continually seek ways to exceed expectations and delight customers.
• Remain respectful under pressure and confidently suggest improvements.
• Demonstrate expert customer recovery and successful delivery of feel-good moments.
• Maintain high energy levels while working efficiently and productively.

• Genuine smile, enthusiasm, energy, and the ability to connect with customers to make them feel valued.
• Strong interpersonal skills and the ability to build rapport with customers and team members.
• Ability to stay vibrant and energetic in a fast-paced environment.

• Holiday pay
• Service awards
• Meal allowance
• Employee discounts from top high street and online brands
• And additional benefits as available