Assistant Shop Manager, Cromer

Hours : 14 hours per week over 2 days including weekend and bank holiday working as required.
Contract :
Permanent

Following a recent internal promotion, we are looking for a passionate Assistant Shop Manager to support our Cromer town-centre shop during a maternity cover period — an exciting opportunity to help drive the shop’s success, inspire staff and volunteers, and ensure every donated item makes an impact.

If you have retail experience, enjoy supporting and motivating a small team, and want to make a tangible difference in your local community, this role could be ideal for you. Our Cromer shop thrives thanks to the generosity of donors, the loyalty of our customers, and the dedication of our staff and volunteers.

As Assistant Shop Manager, you’ll work closely with the Shop Manager to create a welcoming, well‑organised and successful shop. You’ll help coordinate day‑to‑day operations, support and develop volunteers, maximise sales opportunities, and ensure excellent customer service at all times. You’ll also step up to lead the shop in the Manager’s absence, helping to maintain standards and keep everything running smoothly.

• Taking the lead in the day‑to‑day running and ongoing development of the shop when deputising for the Shop Manager.
• Maximising the value of donated items by overseeing effective sorting, eye‑catching displays, and regular stock rotation.
• Supporting the Shop Manager to meet income targets, while driving high retail standards through strong leadership and team motivation.
• Assisting with the recruitment, induction, training, and ongoing support of staff and volunteers – helping everyone to thrive.
• Actively encouraging local donations to keep the shop well‑stocked with quality items.
• Helping to coordinate furniture collections and deliveries to ensure a smooth customer experience.

Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.

We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 11 charity shops across the region.

Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.

We’re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work‑life balance.

Our benefits include:

• 33 days holiday (FTE, including bank holidays)
• Company sick pay and life assurance
• Health Cash Plan and Employee Assistance Programme
• Cycle to Work Scheme
• Opportunities for professional development

If you share these values and want to make a real difference, we’d love to hear from you.

Big C are committed to safeguarding and promoting the welfare of vulnerable adults, young adults and children and expect all staff and volunteers to share this commitment.

This role requires an enhanced Disclosure and Barring Service (DBS) check and a barred list check. Additionally, your application plays an essential part in our choosing the right person for this position.

When applying,please complete the online application fully. Information to support your application can be in your attached covering letter or where indicated in the application.

If you have questions about this role, would prefer to apply another way, or require information in an accessible format, please  or call

Closing date for applications:
13 March 2026 however please note that this vacancy may close earlier once sufficient applications received.

Interviews will take place as soon as possible.