Customer Care Professional

Installations Coordinator (Kitchen Industry) Near Swansea | Office-Based | Full-Time

Due to continued growth, we are looking for an Installation Coordinator to join the team of a successful kitchen company near Swansea. This is a fast-paced, office-based role supporting customers after their kitchen installation and helping to resolve any issues quickly and efficiently. You'll be joining a friendly and supportive environment.

• Being the first point of contact for the Area Managers
• Managing customer aftersales enquiries via email and telephone
• Resolving installation, product and service issues promptly and professionally
• Coordinating remedial works, repairs and replacement orders
• Liaising with installers, suppliers and internal teams to ensure issues are resolved efficiently
• Supporting customers throughout the aftersales process and keeping them updated
• Prioritising and managing a busy inbox, responding to enquiries in a timely manner
• Maintaining accurate records and updating internal systems
• Identifying solutions and driving issues through to completion

• Previous experience in an aftersales, customer service or installations role within the kitchen industry
• Strong organisational skills and ability to handle multiple tasks simultaneously
• Confident communicating with customers, suppliers and installers
• Solution-focused with a proactive approach to problem-solving
• Comfortable working in a fast-paced office environment
• Excellent attention to detail and administrative skills

• Salary of £35,000 + bonus
• Stable, full-time office-based position
• Opportunity to join a growing and successful kitchen business
• Supportive and friendly working environment
• Varied role with plenty of responsibility and autonomy

If you have kitchen industry experience and enjoy resolving customer issues efficiently, we'd love to hear from you.