Part Exchange Manager

Overview

This broad field covers market research and land appraisal, developing promotional material, as well as telesales and face-to-face negotiation.

The Sales team arranges visits, undertakes tours, prepares material, advises on features, agrees the sale and sees it through to completion. And then there’s the after sales service. If you’re a friendly, outgoing individual with a real customer focus, and you’re comfortable working in a challenging targets‑driven culture, you’ll find plenty to keep you busy and developing.

Reporting to the Sales Director, you will manage all part exchange properties both on the buy‑in and sale on to our customers’ satisfaction, whilst endeavouring to make a profit on re‑sales.

• Proactive management of the PX holding to ensure company targets are achieved.
• Follow Group policy and procedure to purchase and sell out of PX holding, providing the Sales Director with the appropriate evidence and detail for sign off. Effective management of third parties to achieve legal completion forecast. Frequent communication with Sales Director, progression and management team to update progress on buy‑in of PX properties in line completion forecast.
• Pro‑active approach to obtaining any required documentation e.g. Dof V, indemnity policies, Man Co. packs, gas/safety certificates.
• Ensure effective management of customer expectations when visiting or communicating re potential offers. Instruct all relevant surveys and reports required in line with policy and procedure. Build effective working relationships with agents to drive performance on the sell‑out of PX properties.
• Ensure inspections are carried out in line with policy and procedure ensuring vacated properties are presented in excellent saleable condition.
• Arrange any remedial works needed on unsold properties or any enhancement required to sell them and maintain them.
• Adhere to PX pricing policy when instructing price reductions to drive performance.
• Manage agents to drive interest on assisted selling scheme properties ensuring clear and proactive communication with the customer. Ensure correct AML documentation is obtained from agents and customers to comply with audit.

• Well organised.
• Excellent knowledge of local area and the legal buying process.
• Negotiation, influencing and deal‑making skills.
• Self‑disciplined with good time management.
• Good interpersonal and communication skills and ability to deal with people from diverse backgrounds.
• Self‑confident, decisive, problem solver and forward thinker.
• Customer centric approach.
• Ability to build relationships with ease.

• Competitive Bonus Scheme.
• Private Medical Cover – Single Cover.
• Annual Medical Health Assessment.
• 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days).

Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members.

First‑class pension schemes with the option of up to 10% employer contributions.

All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.

• Competitive salary, employee loans and savings accounts, house purchase discounts.
• Cycle to Work scheme, reduced hotel rate, discounts at major retailers.
• Paid volunteer and study leave, enhanced family friendly policies including Parents and Carers leave.
• Share buying scheme.