Field Collections Agent

** Start date 12th October 2026
*
* Location:

Within a 90-minute travel radius of your home (applicants must reside within Swansea)

From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses of up to £400

Up to £35,765 per year (inclusive of car allowance)

Flexible, 40 hours per week (including peak shifts)

• Hold a full UK driving licence and have access to a vehicle?

• Prefer working independently, outdoors, and engaging with people face-to-face?

• Value flexibility and autonomy in your schedule?

If that sounds like you Orbit Credit Services has an excellent opportunity waiting.

As a Field Collections Agent, you’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

• Visit customers to resolve outstanding arrears and discuss payment options

• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits

• Accept payments, set up repayment plans, and re-engage customers with client services

• Educate customers about the potential consequences of non-payment

• Use an Orbit-supplied iPad to update account outcomes in real time

We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

• Monday-Friday visiting times are between8am-8pm

• A number of shift pattern options available, you can choose between a 4 day or 5 day working week.

• 31 days holiday (incl. bank holidays + December shutdown)

• Fuel card for business use

• Referral Bonus Scheme

• Uncapped monthly bonuses (Up to £400)

• Comprehensive 5-week induction programme

• Ongoing training and professional development

• Access to Medicash and Employee Assistance Programme

• Clear criminal record

• No CCJs, IVAs, or bankruptcies in the last 6 years

• Full driving licence (max 6 points), own car, and will require business insurance

• Tech-savvy and comfortable working independently

** At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check.

Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.