Business Solutions Partner, EMEA

Pacvueis the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, andCitrus

Ad. Powered by industry-leading AI and real-time data,Pacvueenables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025,Pacvuepowers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10’s SMB solutions,Pacvuedelivers the industry’s most comprehensive platform for businesses of all sizes.

AtPacvueand Helium 10, great careers don’tjust happen —they’rebuilt. Here,you’llrise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’sredefining the future of commerce.

This is a client-facing role. The Business Solutions Partner spends a significant portion of their time working directly with clients — helping them unlock value from Pacvue's platform, identifying the right solutions to common business needs, and helping capture field insights for the broader BSP team to structure into product feedback. It is a role for someone who is comfortable in front of customers, curious about technology, and motivated to sit at the intersection of commercial and product thinking.

The BSP builds working knowledge of Pacvue's platforms and services to support client engagements, applying established guidance and escalating more complex or custom needs to senior BSP team members. The role supports specific stages of the client lifecycle as business needs evolve, working in close collaboration with the broader BSP team and cross-functional partners across Sales, Product, and Customer Success.

• Client engagement is a primary focus of this role. The BSP supports client and internal-team conversations by helping identify the right parts of the platform and product suite to address common business needs, escalating more complex or custom scoping to senior BSPs.
• Work directly with clients to understand their objectives, identify gaps, and recommend established solutions across Pacvue's platform, with senior BSP support for more complex cases.
• Partner with Sales, Account Management, Customer Success, and agency teams to support client engagements and post-sales technical guidance under the direction of senior team members.
• Communicate platform capabilities clearly to day-to-day practitioners and client teams, with senior BSPs leading conversations with senior decision-makers. Regular travel to client sites, industry events, and team meetings across EMEA is a key component of this role.
• Support opportunities across the full funnel — from pre-sales discovery through to expansion — contributing technical support where it is needed, under guidance from senior BSPs.
• Flag potential upsell and cross-sell opportunities for review by Sales and senior BSP team members, based on client conversations.

• The BSP works closely with clients and plays a supporting role in gathering input that feeds the team's broader product feedback process.
• Collect product feedback from client interactions, working closely with the BSP team to help build a consolidated, prioritised view of client needs.
• Help translate client use cases into clear notes for senior BSP colleagues and Product teams to shape into product requirements.
• Contribute observations to regular VOC reporting, covering themes across features, retailer integrations, UX, and data.
• Participate in EMEA alpha/beta programmes, gathering feedback to share with senior…