Internal Sales Coordinator

Internal Sales Coordinator
Location: Swansea (Office-based)

Are you the kind of person who enjoys getting things right-then helping make sure they happen on time? We're looking for an experienced, organised Internal Sales Coordinator to join a very happy and established company in Swansea. In this key role, you'll be the friendly "hub" between the customers, the external sales team, and internal departments-keeping orders moving smoothly and service levels high.

• Supporting the external sales team with customer accounts, enquiries, and lead follow-ups
• Managing the full sales order process
• Liaising with suppliers and factories to help ensure timely fulfilment
• Being the main contact for customer queries-updating customers on orders, deliveries, and product availability
• Handling complaints professionally and raising Non-Conformance Reports when needed
• Preparing quotations and ensuring they're approved before release
• Generating delivery notes and invoices in SAP, plus supporting export/shipping paperwork
• Keeping customer records and portals up to date

• Excellent communication and organisational skills, with strong attention to detail
• Confident Microsoft Office skills (especially Excel)
• A proactive, solutions-focused attitude and the ability to manage multiple priorities
• A professional, customer-focused approach with experience in a sales support/internal sales or customer focused role

Competitive salary, pension scheme, 25 days holiday + bank holidays, and training & development opportunities.