Service Advisor

W e know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.

In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.

Objectives

Convincingly convey the image of Euro Commercials as first point of contact for the customer on front reception , mediating successfully between the customers needs and desires and the interest of the company.

Accurately identify and process customer parts requirements.

Ensure customer satisfaction through professional manner, using the ability to remain reassuring to the customer during difficult situations.

Reporting:

The Aftersales Advisor reports to the General Manager

Key Responsibilities:

• Correctly capturing all customer details and vehicle faults at the first point of contact
• Taking telephone bookings from customers and accurately loading them into the workshop
• Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
• Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack
• Informing customers of their ongoing vehicle status
• Entering additions/changes to customer database
• Handing over finished vehicles to customers
• Giving customers detailed explanations on extent of repairs
• Monitoring whether repairs are being carried out to the required delivery time and keeping customer / workshop updated on backorders and parts availability.
• Actively sell after-sales services to include Service Contracts
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised
• Discussing and arranging payment with customers
• Booking in of vehicles to ensure continuity of workshop loading
• Provide advice on warranties and service requirements
• In the case of legally required inspections, explaining the necessary vehicle test requirements

Key Performance Measures:

• Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs
• Accurate booking of customer vehicles into the workshop
• Monitoring repair times and communicating back to customer in a timely fashion
• To achieve and exceed departmental targets towards parts growth
• Providing accurate advice on service requirements

EURO COMMERCIALS LIMITED is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow EURO COMMERCIALS LIMITED to act as a credit broker, not a lender, for the introduction to a limited number of lenders.

We are a credit broker and not a lender. We can introduce you to a lender on our panel, which includes Mercedes-Benz Finance, the lender of our vehicle manufacturer. We have commercial arrangements with lenders and credit brokers which are likely to influence who we introduce you to. We are not an independent financial adviser and don’t give you any advice or recommendations.

It is your choice whether you enter into any finance agreement.

Our approach is to introduce you first to the manufacturer’s lender Mercedes-Benz Finance, linked to the franchise offering you the vehicle. They will usually offer the best available package for you, taking into account both interest rates and other contributions (but we do not guarantee they do).…