Tenancy Support Worker - Mental Health

Overview

Your new company:
Join a values‑driven organisation dedicated to improving mental health and emotional wellbeing across local communities.

The organisation supports thousands of people each year, working alongside individuals and communities to create environments where wellbeing can flourish. Staff are encouraged to bring their whole selves to work and to contribute to meaningful social change. You'll be part of a compassionate, reflective team that believes people thrive when they feel respected, supported, and understood. The organisation works collaboratively with people to build confidence, strengthen resilience, and create the conditions for long lasting wellbeing.

As a Tenancy Support Worker, you will provide social, emotional, and practical support to people whose mental health or emotional wellbeing may affect their ability to maintain a stable tenancy. You'll offer trauma‑informed, person‑led support that empowers individuals to build on their strengths and move toward independence.

• Leading on needs assessments for individuals referred to the service
• Co‑producing Individual Support Plans that reflect personal goals and identified needs
• Reviewing and updating risk assessments and support plans with the person being supported
• Working collaboratively with partner organisations such as mental health teams, local authorities, and housing providers
• Involving people with lived experience in shaping, evaluating, and improving the service
• Supporting people to access information, advice, and welfare benefit guidance
• Providing resettlement support when individuals move into new accommodation
• Maintaining accurate case notes and ensuring information is shared appropriately with colleagues
• Delivering all support in alignment with trauma‑informed, relationship‑based values

• Two years  experience working in a similar service or directly supporting people managing mental health difficulties
• Experience supporting people with welfare benefits
• Experience managing a caseload and lone working in the community
• Knowledge of trauma‑informed practice, attachment theory, and relationship‑based approaches
• Understanding of safeguarding
• A full driving licence is essential
• Strong organisational and time‑management abilities
• Self‑awareness, resilience, and a commitment to reflective practice and ongoing development

• Annual salary: £24,242.40
• 26 days  holiday, increasing by one day per year, plus additional long‑service leave
• A hybrid working model in Swansea, including one home‑based day per week
• Trauma‑informed training and wider professional development opportunities
• Regular reflective practice, complex case discussions, and supportive line management
• A flexible, inclusive, and wellbeing‑focused working environment
• A workplace culture that values diversity, lived experience, and the strengths each person brings

If you re passionate about empowering people, committed to trauma‑informed and person‑led support, and ready to make a meaningful difference, then the role of case worker is for you.

Apply now or contact Louis on  Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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