Wakeful Nights Support Officer

Fixed-Term, Part-Time, Scheme Support Officer working at our Young persons accommodation service in Moriston, Swansea. You will be required to work on a rolling rota which involves wakeful shifts between 22:30 - 7:30.

Swansea Young Persons service provides temporary accommodation to young people age 16-24 who are experiencing homelessness. The service delivers intensive housing related supported to individuals who are ready to gain independence and a tenancy of their own.

As a Waking Night Young Persons Scheme Support Officer, you will play a crucial role in ensuring the safety and well-being of the young people in our service throughout the night. You will provide emotional and practical support, assist with any issues that may arise during the night, and contribute to a calm and stable environment.

Duties include:

• Address complex behaviours and needs, including alcohol misuse, mental health issues, substance misuse, and offending behaviour.
• Work with a wide range of personalities and behaviours, including individuals who may be resistant to support.
• Adapt your approach to effectively engage with a diverse clientele.
• Undertake lone working, requiring strong communication skills, resilience, and confidence to work on your own initiative.

Skills and Experience Needed

To excel as a Scheme Support Officer, you don't necessarily need previous experience or specific qualifications. Instead, this role requires:

• A passion to work with and enable people to live as independent a life as possible
• An enthusiasm and passion for making a difference to people’s lives
• A strong initiative and ability to work alone as well as being a great team player
• Ability to deal with conflicting and difficult situations

Full list of duties and can found on the Job description.