Customer Service Representative ; Collection

Position: CUSTOMER SERVICE REPRESENTATIVE I (Collection)

DESCRIPTION OF RESPONSIBILITIES

Municipal Courts currently have full-time employment opportunities available for a Customer Service Representative in our Deferred Payment Group, Mail Compliance, and One Call Solution Center for individuals who are professional, customer service oriented, exhibit excellent listening skills, possess attention to detail and problem-solving techniques, demonstrate exceptional organizational skills, and self-motivated. As an official of the Court, your responsibilities may include, but are not limited to the following:

Deferred Payment

• Create deferred payment installment plans ordered by the courts.
• Make outbound deferred payment courtesy calls for timely installments.
• Provide deferred payment extensions upon requests.
• Periodic scheduled rotation to alternate court locations.
• Other assigned administrative and customer service-related responsibilities.

Mail Compliance

• Open, sort, and distribute U.S. Postal and Courier Service mail.
• Review and process court-related mail/email requests for individuals who opt out of appearing in court.
• Scan documents into the Court’s case management system for judicial review.
• Data entry of payments by cash, check, credit card, and money order in the Court’s case management system.
• Moderate level of phone/email/written contact with the public, attorneys, court staff and law enforcement.
• Proofread outgoing correspondence.
• Other assigned administrative and customer service-related responsibilities.

One Call Solution

• Answer court-related calls in a high-volume call center environment.
• Make outbound collection calls for delinquent court fines and/or fees via credit card.
• Data entry of case-related information and payments in court’s case management system.
• Periodic scheduled rotation to alternate court locations.
• Other assigned administrative and customer service-related responsibilities.

Working Conditions

This position is physically comfortable; the individual has discretion about walking, standing, etc. in a normal office environment. Must submit to annual background checks.

EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Six (6) months of administrative or customer service-related experience is required.

Substitution:
An Associate's degree may be substituted for the experience requirement.

LICENSE REQUIREMENTS

None. Preferences shall be given to candidates that have the following:

• Administrative, collections and call center experience.
• Strong interpersonal and communication (verbal/written) skills.
• Bilingual proficiency in Spanish.
• Proficiency in Window and Microsoft Office environment (Excel, Outlook, and Word).
• 1 Year of Administrative experience is Preferred.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidate the position, and all other factors in accordance with Executive Order 1-6.*

SELECTION / SKILLS TESTS REQUIRED

None; however, the department may administer, and the applicant must successfully complete a skills-assessment relevant to job description.

SAFETY IMPACT POSITION

NO. If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE

13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online stontx.gov. To view your detailed application status, please log-in to your online profile by visiting  or call . If you need special services or accommodations, call . (TTY 7-1-1). If you need login assistance or technical support call .

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

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