HMCTS Magistrates Court - AO x

Administrative Officer (AO) - Magistrates Court
Location: Swindon Magistrates Court, Central Money Handling Unit, Swindon, Wiltshire, SN1 2JB

Pay rate: £12.86/hour

If you're an organised, service minded administrator who takes pride in getting things right first time and enjoys working with people in a professional environment, this could be the perfect role for you. HMCTS is looking for 1 Administrative Officer to support day-to-day court operations, including administrative processing, clerking support, and the handling of money/fees within the court environment.

• Providing general administration to support court/tribunal processes, including post sorting and document preparation
• Maintaining accurate in-house records and using IT systems to input and update information
• Supporting clerking activities by ensuring paperwork and materials are ready and up to date
• Corresponding professionally with court users and court professionals (as required)
• Helping with operational processes such as post opening/dispatch and routine administration tasks
• Supporting the handling of fees from jurisdiction
  , including cashiering activities (e.g., card/payment processes where applicable)
• Working flexibly with the team to help keep processes running smoothly, with management support available

• Strong attention to detail and the confidence to deliver accurate work every time
• Excellent customer service skills with a calm, respectful manner when dealing with the public and court professionals
• Comfort working within procedures and guidelines
  , with a willingness to learn and follow HMCTS processes
• Reliable time management and a flexible approach to meet service needs
• Team-focused attitude with a can-do problem-solving mindset
• No prior experience required - if you're keen to learn and happy to work across different tasks, we'll consider a range of backgrounds

• Hours: 37 hours per week, typically 9:00-17:00 (with flexibility), completing 7 hours within core arrangements
• Work pattern: Fully office-based

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.