TSB | Customer Service Consultant | Grade B | Branch Banking FTC

Location: Swindon, United Kingdom.

Money Confidence Expert (Digital) at TSB Branch Banking.

• Supporting customers across face‑to‑face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self‑service adoption using customer devices and in‑branch technology
• Collaborating with colleagues to deliver a consistent and high‑quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

• Experience delivering excellent customer service across multiple channels (Required)
• Experience supporting customers with financial products or services (Preferred)
• Experience working in a collaborative team environment (Required)

Base salary of £24,700 from day one.

Benefits include:

• Extra 9% of salary (£2,223) to take as cash in pay or spend on flexible benefits
• Variable Pay Award (5%/£1,235 on target) based on company performance
• Company pension – TSB contributing up to 13%
• 25 days holiday (plus bank holidays)
• Private healthcare
• Opportunities to grow your career within a global organisation

TSB is a Disability Confident Leader and welcomes applications from individuals with disabilities who meet the minimum criteria.