Discharge and Flow Coordinator

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- Swindon

Job Reference HCRGCG/TP/158870/20350

Number of Positions:

1

Contract Type:

Permanent
- Full Time

Weekly contracted hours:

37.5

Location:

Swindon

Closing Date:

27/08/2026

Job Category:

Service type:

HCRG
- Admin & Booking

Business Unit:

HCRG - BSW
- Community Services

Help patients get home safely and sooner by keeping our wards moving.

We are looking for a motivated and compassionate Band 3 Discharge and Flow Coordinator to join our friendly Discharge and Flow team, based on Swindon Intermediate Care Centre . This is a rewarding opportunity to make a real difference to patients and their families by supporting safe, timely discharges into community services across our BSW Community Hospitals .

In this role, you will work closely with nurses, therapists, social workers and other members of the multidisciplinary team to coordinate patient flow and ensure everyone has the right information at the right time. You will play a key role in supporting smooth discharge processes, maintaining accurate records, completing referrals and ensuring clear communication across services .

You will also build strong, supportive relationships with patients and their families on the ward, helping them to understand the discharge process and keeping them informed throughout their hospital stay .

Location: Swindon Intermediate Care Centre

Hours: 37.5 hours per week

You’ll be joining a supportive and collaborative team who work closely together across the BSW community hospitals . We’re a service that values good communication, fairness and kindness. You’ll be encouraged to share ideas, embrace learning and take pride in helping deliver high‑quality patient care every day .

As a Band 3 Discharge and Flow Coordinator, you will receive:

• A salary of between £25,500 - £27,098 FTE, with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you discounts on everyday purchases as well as cashback and voucher offers
• Access to your wages as you earn them, helping you avoid overdraft fees or high‑interest borrowing
• Wellbeing support online and in person, including mental health support , activity challenges, financial wellbeing tools, career coaching and counselling
• Access to e‑learning, bespoke career pathways and development opportunities through our Outstanding Learning Enterprise
• An open, just culture where you’re encouraged to share and deliver ideas, backed by at least £100,000 of ring fenced innovation funding each year

• Support safe and timely patient discharges by completing all required administration early and accurately.
• Visit patients on the wards to keep them and their families updated on discharge plans.
• Help people understand the discharge process, expected time frames and the role of the Flow team.
• Attend MDT meetings and record actions, updates and discharge readiness on clinical systems.
• Attend professional and family meetings and capture clear, accurate minutes.
• Monitor predicted discharge dates for all patients and highlight changes or concerns to the team.
• Make sure patients are registered on the correct clinical systems and that electronic records are kept up to date.
• Use multiple digital systems confidently to support smooth, timely discharges and avoid delays.
• Identify patients who may need complex discharge planning and raise this with the Senior Coordinator.
• Ensure all referrals are completed before discharge and escalated where actions are outstanding.
• Maintain excellent communication with the MDT, system partners and commissioners.
• Provide clear information leaflets to patients, families and carers when needed.
• Answer calls and relay messages in a professional, respectful and accurate manner.
• Collect data and support required reporting for the service.
• Promote good communication within the MDT and make sure predicted discharges are shared daily.
• Act as a point of information on available services and referral pathways.
• Keep your mandatory training up to date and contribute to a positive, proactive team culture.