3rd Line Support

Third Line Technician

Location:

Swindon
Salary:
Competitive
Job Type: Full-time, Shift-based (Monday - Friday, 08:00 - 18:00)

Third Line Technician and become the expert troubleshooter for the most challenging technical issues. This role is perfect for someone who excels in complex problem-solving, enjoys mentoring others, and is eager to make a significant impact on both customer environments and internal processes.

Candidates must have a full uk drivers licence

Day-to-day of the role:

Act as the final escalation point for complex technical incidents and service requests.
Lead root cause analysis for recurring or high-impact issues and implement long-term fixes.
Collaborate with project and solutions teams on infrastructure upgrades, migrations, and deployments.
Proactively maintain and manage customer IT estates, ensuring security, performance, and accurate documentation.
Recommend improvements aligned with best practice and evolving customer needs.
Provide technical leadership and mentoring to First and Second Line teams.
Create and maintain technical documentation

Required Skills &

Qualifications:

Exceptional analytical and problem-solving ability, especially under pressure.
Strong leadership qualities with a passion for mentoring others.
Clear and confident communication skills, able to translate technical details for any audience.
High sense of ownership, accountability, and proactive thinking.
Ability to juggle multiple priorities while maintaining quality.
Deep expertise across cloud, networking, and infrastructure technologies.
Strong documentation habits and experience working to SLAs.

If you are interested in this position please apply online or for more information please contact me on